Important information

• Returns must always be registered in advance
• B2B orders and orders shipped outside the EU are excluded from the right of return
• Products must be unused and returned in their original packaging
• Returns without a return request may be refused
• If you have questions, please contact us via [email protected]

Step 1 — Login

Click login or use the link below:

https://www.cross-shop.parts/en/account/login/

Step 2 — Sign in to your account

Sign in with your email address and password to access your personal dashboard.

Step 3 — My orders

Go to your personal dashboard and open “My orders”.

Step 4 — View order

Click “View” on the order for which you want to return items.

Step 5 — Return items

Scroll down and click “Return items”.

Step 6 — Select quantity

Select the quantity you would like to return for each item.

Step 7 — Enter return reason

Enter the reason for your return so we can process your request correctly.

Step 8 — Choose return action

Choose the desired return action such as exchange or refund.

Step 9 — Submit

Add comments if necessary and click “Submit”. After receiving your return request, we will contact you regarding further processing.

Return conditions

• Returns must be registered within 14 days after delivery
• Products must be returned complete and undamaged
• Special orders, custom products and B2B orders are excluded from returns
• Orders shipped outside the EU are excluded from the right of return
• Return shipping costs are the responsibility of the customer unless agreed otherwise
• After approval, the purchase amount will be refunded via the original payment method